Service scheduler software9/14/2023 ![]() Pick work order date from a list of proposed time slots.Identify additional work for technicians based on their proximity to job site and qualification.Use Ranked Appointment Booking to choose from a list of suggested, open timeslots, ordered by incurred cost.Powered by ServiceMax’s optimization engine.Set up rules to automatically assign field technicians based on skills, expertise levels, certifications, proximity to the job.Make smarter job assignments by using multiple qualification criteria.View open and ongoing work for individual assets-grouped by account, location and product.Quickly add multiple resources to a non-work-order-related event.Leverage parts availability and location information in Service Board to ensure first-time fixes.Use intelligent features to automatically dispatch and assign work orders to contractor resources.Improve scheduling accuracy with automated drive-time calculations.Account for the engineer’s entire day with event scheduling that breaks down each job by drive time, work time, breaks, etc.Always know the location of your field engineers with built-in location awareness.Adjust work order criteria directly from Service Board. ![]() Enable real-time alerts and notifications for work orders in jeopardy status, new jobs and emergencies.Assign work orders to field personnel with drag-and-drop.Map views including satellite layer and overlays of work orders, resources, and crews.Prioritize assignments based on customer preference or service request importance.Integrate with desktop calendar tools like Microsoft Outlook bi-directionally.Assign multiple technicians, engineers or service teams to one job in one single operation.Find the right engineer for selected work orders based on customer preference, territory, job proximity, and SLAs.Create and reuse personalized views and filters to instantly get to the right resources and jobs.Find relevant information quickly with a powerful search.Leverage one-click recommendations for resources, and time slots to maximize dispatcher effectiveness.Systems Integrators / Consulting Partners. ![]()
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